Returns & Exchanges
We are thrilled to have you as a customer and want you to have a dazzling jewelry shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you got your package. Returned jewelry needs to be in its original condition, include gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way.
Please note that returns received after 30 days are subject to a restocking fee.
Every effort, is made to insure that your merchandise is shipped in perfect condition. Kindly report any initial defects within 5 days of order receipt for prompt replacement.
Report any damages or losses in transit to the carrier immediately. We cannot be held responsible for damages or losses incurred in transit.
*** Custom engraved jewelry can not be returned or exchanged. ***
Final Sale items may not be returned.
You may return or exchange your purchase within 30 days of the shipping date. Please contact IceCarats customer support team at firstname.lastname@example.org
HOW TO RETURN AN ITEM AND WHAT YOU NEED TO KNOW
Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects. Defective merchandise must be reported within five business days of receipt.
In order to return an item, customers must fill out return authorization form in order to receive a Return Merchandise Authorization Number (RMA). Returns lacking a corresponding RMA may be delayed or returned to the customer.
If the item is being returned due to a manufacturer's defect or because we shipped the wrong item, IceCarats.com will pay for all shipping fees** related to making the return for refund, store credit, or exchange.
If the item is being returned for any other reason, the shipping fees related to the returned item are the customer's responsibility. This includes fees to return the item to our facility as well as fees related to shipping a replacement item to the customer, when applicable.
We advise all customers to return their items via a carrier (like UPS or FedEx) that provides a tracking number. Return shipments which are lost in transit are not the responsibility of IceCarats.com.
We inspect all returned items within 5-7 business days of receipt. Any item that is received in a condition which is not new or which does not include all of its original packaging, including gift boxes and certificates of authenticity, will be returned to the customer.
After the product's original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within 7-10 business days of receipt.
Refunds will be issued in the original form of payment.
Unless the item is returned due to a manufacturing defect or because we shipped the wrong item, the original shipping fees associated with your order will not be refunded.
How to request a return authorization:
Fill out the return form on the IceCarats.com Customer Care Team to obtain return shipping instructions and a Return Merchandise Authorization number (RMA).
Using the existing packing materials or your own, prepare your item(s) for return along with their original packaging, gift boxes, and/or certificates of authenticity.
If a prepaid label was provided for the return, deliver your package to the UPS or FedEx facility nearest you. Otherwise, select a carrier and ship the package to our facility using the address provided by the IceCarats.com Customer Care Team. Please be sure to use a carrier (like USPS, UPS or FedEx) that will provide you with a tracking number for your shipment.
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.