International Orders | IceCarats.com
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International Orders

INTERNATIONAL CUSTOMERS


CUSTOMER SERVICE

Phone: 800.737.7759 

Monday - Friday 9:00am-6:00pm PST

Email: info@icecarats.com 


INTERNATIONAL PAYMENT METHODS ACCEPTED:


PayPal

International orders will be subject to additional verification of billing address, bank and bank phone number. Please allow 2-3 business days for international order verification to be completed. For faster processing, we recommend that you check out with a verified PayPal account. 


Due to the limited information available with international credit cards, in the event that we are not able to verify the information you provided, we may send a PayPal payment request as an alternate payment method. For added security reason, we may also need you to ensure your PayPal account is verified.


Credit Cards 

IceCarats will gladly accept international credit cards.   We also need a correct and working phone number so that we can contact you if a problem occurs during order processing. For security reasons, you might also get a phone call from us confirming an order or to verify your information. We reserve the right to cancel your order if we cannot verify your information—and that is the last thing we want to do!


FREE SHIPPING ON INTERNATIONAL ORDERS

We're proud to offer fast, reliable, and free shipping on every order via International USPS Standard. All Duties & Taxes are included. There will be no additional fees upon the receipt of the package. 


DUTIES ARE ON US

Duties & Taxes are included


INTERNATIONAL RETURNS & EXCHANGES

For our international customers we now accept returns and exchanges. Please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.

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