Free 30 Day Returns | IceCarats.com
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Free 30 Day Returns

We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you got your package. All you need to do is fill out the return form
here
to get RMA authorization number. Returned jewelry needs to be in its original condition, include gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way.

Please note that returns received after 30 days are subject to a restocking fee.

Every effort, is made to insure that your merchandise is shipped in perfect condition. Kindly report any initial defects within 5 days of order receipt for prompt replacement.

Report any damages or losses in transit to the carrier immediately. We cannot be held responsible for damages or losses incurred in transit.


*Custom engraved jewelry can not be returned or exchanged.

We are ready to help you with any questions you may have about a product or if you need help picking out the perfect gift! Call us at 800.737.7759 . Our knowledgeable customer service representatives will be delighted to assist you Monday through Friday from 9:00am EST to 5:30pm EST.
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